Q. Do you offer design help?
A. Absolutely! While you can always send us an email, call us, or start a Chat to ask a question, the best way is to schedule a complimentary 15-Minute appointment with one of our designers. This gives you a chance to ask your question or express your design idea with the right person. Maybe it is a quick question or sparks setting up further discussion for an in-depth approach, it is a time when we are focused on you.
To schedule an appointment, Click here.
Q. Do you offer payment plans?
A. Yes, we have two available options.
We offer PayPal Credit which extends the familiarity and confidence in PayPal to paying over time, subject to credit approval. Click HERE for more information.
We also offer Sezzle as a payment option at checkout on purchases $300 and greater. This is a great alternative for those who don't have credit cards or want to spread out payments. Checkout more on how Sezzle works for you.
Q. Do you have all of the inventory in stock?
A. Great question. We primarily dropship, so no, we do not have all of the items on hand. We generally show 1 available item so you are able to place an order and we then verify availability with our suppliers and inform you before processing your order. Many suppliers require prepayment to reserve back-ordered items for which we will process your payment to hold the item. We will always inform you beforehand for your confirmation to proceed with the delayed fulfillment.
Q. You sell beds, but not mattresses. Why not?
A. Thanks for that question. The mattress market is very competitive, both in the price of the mattress and with shipping, and one in which we just don't believe we can give you the best value. Also, a mattress is an item that really needs to be selected in person so that you get the right support and comfort. If it is not the right fit, the effort for you to return it is so much more inconvenient than a throw pillow, lamp, or other piece of furniture.
Q. Do you ship internationally?
A. Yes, we do. We have used Ship7 on several orders with favorable results. We recommend our international customers explore establishing an account with Ship7 in order to most efficiently settle delivery and customs fees. Please refer to our Shipping Policy for more information, or contact us with your specific requirements.
Q. Do you offer trade discounts?
A. Yes, trade discounts to established professionals in the home furnishings interior design business are welcome. This will include architects, space planning firms, and similar type businesses. To qualify, we require a copy of any professional license or permit, as well as a properly completed sales tax resale certificate for your business. A copy of a sale tax permit alone will not suffice.Please call, email, or message us directly for more information.
Q. Is the price shown the lowest price you offer?
A. At Harley Butler Trading Company, we advertise many of our prices at the lowest amount allowed by the manufacturer. This is known as the Minimum Advertised Price (MAP). Many of the manufacturers set a MAP to maintain a price commensurate with the value and quality of the item. We abide by the MAP policies. While we will not advertise an item below MAP, we are open to negotiating a lower price, but can only do this with you, the consumer, directly. Please call or email us regarding a specific item you wish to purchase.