FREQUENTLY ASKED QUESTIONS

We have, unfortunately, been informed of a fake website in China that is illegally using our name, branding, and information.

Please check out our "Have You Been Scammed?" page by clicking on this hyperlink for more information.

If you have any questions or concerns with an order already placed, or in placing an order, please do not hesitate to contact us through one of the channels listed on the information page.

Absolutely! While you can always send us an email, call us, or start a Chat to ask a question, the best way is to schedule a complimentary 15-Minute appointment with one of our designers. This gives you a chance to ask your question or express your design idea with the right person. Maybe it is a quick question or sparks setting up further discussion for an in-depth approach, it is a time when we are focused on you.

To schedule an appointment, Click here.

Believe me, we feel your frustration. The Covid Pandemic is still wreaking havoc on merchandise coming from across the globe. The main reason is the demand on shipping containers and the length of time for ships to make port here.

Even items made in the USA are delayed due to delays and lack of availability of raw materials coming from overseas.

While the shipping issue is improving, there will continue to be delays for several months. Our advice is to pre-order or reserve the item you want and not wait for it to be in stock. Orders are being filled as product is available, many times before it shows to be in stock.

Great question. We primarily dropship, so no, we do not have all of the items on hand. We generally show 1 available item so you are able to place an order and we then verify availability with our suppliers and inform you before processing your order. Many suppliers require prepayment to reserve back-ordered items for which we will process your
payment to hold the item. We will always inform you beforehand for your confirmation to proceed with the delayed fulfillment.

Thanks for the question. The mattress market is very competitive, both in the price of the mattress and with shipping. While we do not list mattresses on the website, we are able to offer select brands to our customers in the Dallas, Texas, area. Also, a mattress is an item that really needs to be selected in person so that you get the right support
and comfort. If it is not the right fit, the effort for you to return it is so much more inconvenient than a throw pillow, lamp, or other piece of furniture.

At Harley Butler Trading Company, we advertise many of our prices at the lowest amount allowed by the manufacturer. This is known as the Minimum Advertised Price (MAP). Many of the manufacturers set a MAP to maintain a price commensurate with the value and quality of the item. We abide by the MAP policies. While we will not advertise an item below MAP, we are open to negotiating a lower price, but can only do this with you, the consumer, directly. Please call or email us regarding a specific item you wish to purchase.

Yes, we have three available options.

We offer PayPal Credit which extends the familiarity and confidence in PayPal to paying over time, subject to credit approval. Click HERE for more information.

We offer Affirm as a Buy Now, Pay Later payment option. Cart sizes between $50-$250 are eligible for 4 interest-free payments. Cart sizes over $250 have more available extended payment options. All are subject to creating an account with Affirm. Checkout more on how Affirm works for you.

These are great alternatives for those who don't have credit cards or want to spread out payments.

Yes, trade discounts to established professionals in the home furnishings interior design business are welcome. This will include architects, space planning firms, and similar type businesses. To qualify, we require a copy of any professional license or permit, as well as a properly completed sales tax resale certificate for your business. A copy of a sale tax permit alone will not suffice. Please call, email, or message us directly for more information.

Yes, we do.

For Canada, smaller items, including table lamps, small accent tables, and similar sized items, will ship FedEx international Ground. Furniture and other large pieces will have to be shipped via a Common Carrier which has the necessary skills and care to handle furniture.

On shipments overseas, we have used Ship7 on several orders with favorable results. We recommend our international customers explore establishing an account with Ship7 in order to most efficiently settle delivery and customs fees. Please refer to our Shipping Policy for more information, or contact us with your specific requirements.